FAQ --- Frequently Asked Questions

Pick-Up from your home

The driver will pick you up on time at your door step and will help you with your luggage.

Pick-Up at the airport

We expect you with a name sign at the relevant meeting point. Please see your booking confirmation for further information. Alternatively, you may arrange a different meeting point with the local contractor. Please leave a note on your booking.

Pick-Up at the train station

We expect you with a name sign at the designated meeting point which is noted in your booking confirmation.

Pick-Up at the hotel

Our contractor will pick you up in the lobby of the hotel with a name sign.

 

 

Premium Economy, Business Class, First Class

  • Pick-up with a welcome sign at the gate
  • No waiting times
  • Pick-up times will be set by you

 

The general booking deadline is 24 hours before transfer start.

 

After you have finished the booking process you will receive a reservation request confirmation by email which is provisional. Shortly you will receive the confirmation that your transfer has been reserved with a local contractor. In case your transfer is not available you will receive a cancellation confirmation.

In addition you can view the status of your booking in your profile under "My Transfers". Unconfirmed bookings are marked with a red status icon. As soon as your booking is confirmed by one of our transfer service providers, a green status icon will appear. After that you will also be able to view the contact details of your transfer service provider in the transfer details.

 

Cancellation Conditions

Premium Economy Class: In case of cancellation until 12 hours before the transfer pick-up time the cancellation is charge-free. At a later time 100% cancellation fees apply.
Business and First Class: In case of cancellation until 2 hours before the transfer pick-up time the cancellation is charge-free. At a later time 100% cancellation fees apply.

 

 

You always receive a fixed price including all taxes and duties.

Prices may vary for outward and inward bound transfers due to differing route calculations or tariff areas.

Additional Service, i.e. accompaniment to the check-in counter or train carriage will be charged. Prices can be obtained from the booking interface and services can be booked individually for each transfer.

 

Your credit card will be charged at time of booking or refunded by cancellation free of charge.

 

In case you pay for your transfer via credit card you will receive a digitally PDF invoice which you may download via email.